Hotel Xcaret Review: Everything You Need to Know

Hotel Xcaret Review: Everything You Need to Know

We flew to Cancun last year and spent a week at Hotel Xcaret, which is close to Playa De Carmen. It’s taken me too long to get everything down about this resort but we loved it so much we are planning to go back again this year. Hotel Xcaret is a 5 Diamond resort that prides itself on ecotourism. I will recommend this resort to everyone and anyone I know day-in and day-out.

I really liked how they didn’t use key cards and your bracelets not only opened your room door but also activated the cameras that were around the resort and parks. I highly suggest you decide on one person in your party as soon as you arrive to be in charge of getting all the photos on their wrist band so you only have to purchase one package for the whole party.

Fancy a trip to South? Find the cheapest last minute flights

While we were there the resort was under construction although you could not see or hear it due to the area it was happening. When done the resort will have double the capacity. We found the resort to feel very spacious and open while there even though it was at capacity. Probably because of the access to all the different parks and tours, a lot of people were not on resort grounds during the day.

Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know

Transportation To and From Hotel Xcaret

We flew from Toronto to Cancun with Air Transat (read my post on the perks and benefits of flying Air Transat here) and they had transportation set up for us. Since we were a group of 11, we got a whole taxi bus to ourselves. The drive took almost an hour. Our Air Transat tour operator tried to make us go to a meeting the morning after we arrived to set up transportation back to the airport but we declined.

One of the staff at the resort let us know that plane transportation goes from resort to resort picking up other travellers and that Hotel Xcaret has its own transportation (it’s included with stay) that is more spacious and goes right to the airport.

Hotel Xcaret Review: Everything You Need to Know

Map of Hotel Xcaret

Hotel Xcaret Map | Hotel Xcaret Review: Everything You Need to Know

Four People Per Room Max

Hotel Xcaret has a capacity per room of 4 people which sucks if you have a family of more. We ended up booking our older kids in the room with us so that they had the wristbands to enter our room. Our younger kids were booked in a room with my sister but they ended up sleeping in our room. If you have more than 4 people in your family and still want to go, I would either get adjoining rooms with doors between them OR get some more family members to go on the trip.

Garden Suite Room

Even though we booked 4 rooms at once with 15 people, we were not placed together. Initially, 2 rooms were together, one was around the corner, and ours was in a whole other building completely. They managed to get the 3 other rooms together but we stayed in a whole other building the duration of the stay because it was the better choice. We were on the ground floor and right in front of the pool and close to food so we actually lucked out.

Hotel Xcaret Review: Everything You Need to Know

Our room was a garden suite room and it had two queen beds and a pull-out sofa. The room came equipped with a jacuzzi tub, a huge shower, and balcony with a hammock.

Hotel Xcaret room

I am pretty sure we got the least expensive option when it came to rooms but we were not concerned with room amenities because we wanted to spend time together. None the less our room was amazing, the decor was gorgeous and the housekeeping staff had it cleaned impeccably daily.

Fancy a trip to South? Find the cheapest last minute flights

The Food at Hotel Xcaret

I would (and will) come back to Hotel Xcaret just for the food. About midway through the week, I joked that we would need to start having two breakfasts, lunches, and suppers just to make sure we got our fill.

The biggest surprise for me was BIO which was the vegan/vegetarian restaurant by the inlets. It was so fresh and delicious and we waited until almost our last day to try it which was a mistake. I would have probably had a meal there each day if I had known plus they offered delicious fresh juices.

Hotel Xcaret Review: Everything You Need to Know
Salad at Bio restaurant
Hotel Xcaret Review: Everything You Need to Know
Coconut ceviche
Veggie burger at Bio restaurant

If you are into the Brazillian steakhouse make sure you head across the way from BIO to LAS CUEVAS. You need to make a reservation for dinner but the sit-down restaurant with buffet has staff come to your table with bbq meat on sticks when you flip your coaster from red (which means you don’t want to be disturbed) to green. It is a great way to try a little bit of everything but I would definitely come very hungry.

LAS PLAYAS had such a stellar menu that we ordered everything on it and shared it. Its location by the interior beaches was impeccable because we could stop there after spending the day playing on the beaches or kayaking. There are two different menus here and I would 100% try both so plan accordingly.

The first disappointment on the food was at XIN-GAO, the Asian fusion restaurant. We went in last minute so we got seated on a long table so no table-side grilling for us. Because we were a group of 15 they didn’t want to allow us to choose off of the menu but instead gave us a few choices. It took about 15 minutes of talking to the server over and over in order to be able to choose more but by then our mood was shot and the experience was ruined.

CHIBALI s right by the kids club and the amazing kid’s pool. Food was buffet style with an amazing candy bar. We found this a great option for mornings when the kids wanted to go to the club because it was around the corner and the adults could go on with our day from there.

The tower in the sky restaurant XPIRAL was ok, although the mimosas and view of the Caribbean sea were breathtaking. We all decided to go on a timeshare meeting which included lunch in the tower BUT if I had to pay to go there I would skip it personally. You can get the same food at the other main buffet.

Views from Xpiral

The restaurant we went to the most was MERCADO DE LA MERCED which I think is the largest and closest one to the main lobby. They had everything including a raw bar that satisfied me daily. Some days there were women sitting in the restaurant making fresh tacos right in front of us and I loved watching.

I highly recommend LA TRAJINERA as it offered amazing surf and turf options with a Caribbean flair. I would go there a few times just to hit the menu enough. Located in the middle of the Infiniti pool, its location is ideal if you are spending the day at the pool.

There is a Michelin star restaurant on the resort that you have to pay to eat at called HA. I think we paid around $100 USD each person and they made you pay for the bottles of water but the wine was included. Kids are not allowed there and although the experience was good with amazing service and hospitality, I was not impressed with the food. The presentation was immaculate but we promptly went to the taco stand outside the restaurant once we finished eating which is not a good sign.

Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know

There are also a few restaurants we just didn’t get to. The CANTINA LOS FAROLES, TEATRO DEL RíO, and FUEGO are on the list for next time but if the rest of the resort restaurants are any indication, I am sure they are delicious.

Alcohol at Hotel Xcaret

Lobby Bar at Hotel Xcaret

No complaints about the quality of alcohol here. Drinks were consistently amazing with high-quality ingredients and alcohol. I could order a cocktail in one bar and get the exact same one somewhere else on the resort which may not seem like a big deal but it is. I also appreciated the top-level beers and liquors with a wide variety of tequilas available for tasting.

Kids Club at Hotel Xcaret

We had 6 children with us and we stayed away from the kids club the first few days because we didn’t want to be the parents who left their kids in the kids club all day. Good thing we did because once they got a taste of the club they didn’t want to spend any time with us and stayed there from morning until 10 pm. The space was huge and the kids refused to leave early no matter how much we begged. On the day we left they gave each child a bag full of knick-knacks which saved us a trip to the store for momentos.

Face painting after spending the day at the kids club

Beaches at Hotel Xcaret

The Caribbean Sea beach at Hotel Xcaret was admittedly rocky and not much to look at. To make up for this, the hotel has many, many beaches within the resort that are meticulously maintained and easily accessible. We loved that we could often find a beach that was empty for our own private use.

Kayaking and paddle boarding at Hotel Xcaret
Kayaking and paddleboarding
Hotel Xcaret Review: Everything You Need to Know
Taken using night mode on the Huawei P30 Pro but you can see the rocky beach behind my husband
Hotel Xcaret Review: Everything You Need to Know
One of my favourite spots at the river that had a slide and bar in very close proximity
Hotel Xcaret Review: Everything You Need to Know
Wildlife at the resort

There are also many little pockets where you can access water within a cave or a cave off of the river with hammocks to just lay back and relax.

Water Safety at Hotel Xcaret

If you look at photos and the map of Hotel Xcaret you will see that there are a lot of pools, beaches, rivers and even kayaking available. There are lifeguards anywhere where there is open water and there are even a few places where you can grab lifejackets.

Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
We brought our own life jackets for the two youngest but they are provided in some places
Hotel Xcaret Review: Everything You Need to Know
Looking at the fish in a random area that opened up to the river
Hotel Xcaret Review: Everything You Need to Know
One of the bridges within the resort
Hotel Xcaret Review: Everything You Need to Know

All Fun Inclusive at Hotel Xcaret and Why It’s Perfect for Families

Although you will pay a little bit more to stay at Hotel Xcaret the return you get is priceless. The All Fun Inclusive experience means you get unlimited access to the parks called Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xavage, Xoximilco and Xenses, as well as Xenotes and Xichen tours. While at each park you also get food and beverages included and this makes all of the difference.

Hotel Xcaret Review: Everything You Need to Know
Xenses where nothing was as it seemed.
Hotel Xcaret Review: Everything You Need to Know
The butterfly experience at Xcaret park was beautiful
Hotel Xcaret Review: Everything You Need to Know
Flamingoes at Xcaret Park
Hotel Xcaret Review: Everything You Need to Know
Snorkelling at Xel Ha
Hotel Xcaret Review: Everything You Need to Know
This water slide was insanity and never-ending. Be warned
Hotel Xcaret Review: Everything You Need to Know
Dead skin removal by fish

As such a big group we would usually pay around $100 USD each to try the parks, not including food and drinks. We managed to hit up 5 parks in our first few days and it was the best experience. You can also get to the Xcaret park by taking a riverboat by the spa in the hotel which we will do next time we go there rather than the bus.

Eco-Friendly Stay at Hotel Xcaret

The first thing you will notice when you get to Hotel Xcaret is just how lush and green the resort is. They have the EarthCheck certification and so as visitors I think it’s super important to be conscientious of that.

Although the resort does not check which sunscreen you use I would highly suggest waiting to purchase until you land there as they have well priced, eco-friendly versions in the gift shop. They protect the environment and work very well. I also liked how you can see where the hotel made adjustments while building the resort-like seeing a tree growing through a balcony. You can also see lots of wildlife throughout the resort which really brings the jungle feeling to life. Also, we didn’t experience mosquitos while at Xcaret which was very pleasant.

Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: Everything You Need to Know
Hotel Xcaret Review: The water slide

The Culture at Hotel Xcaret

We arrived in the first week of November which means we missed the famous “Day of the Dead” festivities but we did get to see the decor as it was still up. We were also treated to amazing shows that happened on the grounds. You could also see a show while eating dinner at the Theatro del Rio.

Hotel Xcaret Review: Day of the dead celebration
Hotel Xcaret Review:  Day of the dead celebration

If you are looking to book Hotel Xcaret I would start checking prices on this 5 diamond gem ASAP. You can check Air Transat here as they are having a great sale.

Pin for later:

Why Mexico's Hotel Xcaret is a Family Fave
Why we love Hotel Xcaret for a family vacation spot
Hotel Xcaret Food Review
Hotel Xcaret: Everything you need to know

Aneta Alaei
Aneta Alaei

Aneta is a Toronto-based mom of four that loves a good meal, great company, and learning something new. In her free time, you can find her trying to keep yet another plant alive.

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1 Comment

  1. April 4, 2020 / 5:17 pm

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